Privacy policy

1. What personal data do we collect?

When you visit our website, you may ask us to provide you with a service. In order to provide you a quotation for a service or to answer your query, we need to collect your name and email address so we can contact you. You may also choose to provide your telephone number via our web form if you prefer that we call you.

If you contact us by phone, we will ask you for your name and email address so that we can send you a quotation or provide the information you requested.

If you confirm that you want us to visit your premises to conduct a service, then we will also collect the address details for the premises.

2. How do we use your personal data?

We use your contact details to provide you with the information you requested from us.

If we agree to provide you with a service which requires us to visit your premises, then we will use your address details in order to visit your premises, to provide a quotation or to conduct the service, as requested by you.

We do not use your personal data for profiling or automated decision-making.

We do not use your personal data to conduct any direct marketing activities.

3. What lawful basis do we use for collecting your personal data?

It is in our legitimate interests to collect and use your personal data in order to provide you with the service that you request. We only use your personal data for the purpose that we told you.

4. Who do we share your personal data with?

We only pass your personal data to employees and trusted sub-contractors based in the UK, so that we can provide you with the service you requested.

We do not share your personal data with any other third parties outside the EU.

5. Where is your personal data stored?

Our website is hosted by a secure cloud-based provider within the EU.

Any personal data that you provide via the website is emailed via a secure cloud-based service which we access to download your details.

We may keep a copy of your personal data locally on our encrypted laptops or mobile devices, so that we have access to provide you the agreed service. All personal data is handled in a secure way.

6. How long do we keep your personal data?

We only keep your personal data for the period that we need it, in order to contact you or provide the service that you have requested.

When we no longer need to retain your personal data, it is deleted and removed in a secure manner.

7. How do we use cookies?

Cookies are small text files which are placed onto your computer when you visit websites. They allow the website to work more effectively and sometimes provide the website owner with information about your visit.

When you visit our website, we will use cookies only to ensure that our website operates as efficiently as you would expect. Without using the cookies, our website may not allow you to enter your contact information or request information about our services.

8. What are your rights as a data subject?

As an individual whose personal data is processed by us, you have the following rights:

• the right to be informed – which is what this privacy notice is for,

the right to access the data we hold about you,

• the right to object to processing of your personal data,

• the right to erasure (in some circumstances),

• the right of data portability,

• the right to have your data rectified if its inaccurate,

• the right to have your data restricted or blocked from processing.

To exercise any of these rights, please contact us:

(a) using our website contact form;

(b) by telephone, on the contact number published on our website from time to time; or

We are always happy to help.

If you have any concerns with the way we have handled your data, and are unable to resolve the issue with us personally, you can complain to the Information Commissioners Office via the ICO website.