Age UK, Manchester
CUSTOMER
Age UK Manchester, an independent charity working across Manchester to offer support and services to older people.
PROJECT LOCATION
St Annes Square Office
Crossacres Care Centre
Openshaw Resource Centre
Holmfield Residential Centre
Chorlton, Wythenshawe and Gorton Shop
SERVICES WE PROVIDED
Renov8 provides asset management and maintenance services for the Age UK Manchester care centres, offices and charity shops.
Renov8 manages aspects of the property maintenance, including the reactive and planned works as well as compliance checks and certifications.
An example of the work Renov8 have completed is the refurbishment of the Wythenshawe charity shop. A full renovation of the shop floor and back office was completed, including providing compliance certifications for all assets within the property.
THE CHALLENGES WE SOLVED
The charity were looking for a proven maintenance company, who had credibility in proactively managing multiple properties. Specifically, a trusted maintenance partner who specialises in working alongside a variety of diverse clients. It was important to Age UK Manchester to have a team of engineers who are familiar with safeguarding and are DBS checked.
Age UK Manchester were looking for a single point of contact to manage their different maintenance needs. To implement a system and hand over the responsibility to a company who could ensure assets within their shops, centres and offices were up to date with 100% regulatory compliance.
HOW WE SOLVED THE CHALLENGES
1. Certification Management – managing compliance of the fire alarm systems, emergency lighting, fire fighting equipment, electrical and access systems.
2. Maintenance- responding rapidly to reactive, planned works and out of hours maintenance.
3. Full visibility- providing Age UK Manchester with access to the Smart Maintenance system (the Renov8 online data system), offering real time visibility of job status, the detailed finalised job card, photographic evidence and accessible 100% regulatory compliance certificates.
4. Cost visibility- creating breakdown reports through the Renov8 Smart Maintenance system, to help Age UK Manchester understand their costs and how they could manage their budgets for future projection.
THE RESULTS
Since Renov8 took over aspects of the property maintenance and asset management for Age UK Manchester, we have ensured certification of all properties are 100% regulatory compliant. Renov8 is responsible for managing this, allowing Age UK Manchester to concentrate on their core business.
To provide the most efficient maintenance delivery, we have streamlined the process using our Smart Maintenance system. We have accurately monitored the progress of jobs and submitted compliance reports so both Age UK Manchester and Renov8 have easy access to this information.
Comment by the Company Board:
It is reassuring to us that a company like Renov8 are monitoring our compliance through their Smart Maintenance System and handling repairs and updates as they fall due.
Their input and professional approach gives us peace of mind and allows us to focus on our primary purpose – improving the quality of life for older people in Manchester.
Sally Dervan
Chief Executive